We want you to love what you order! If something’s not right, we’re here to help.
Return Window
- Return or exchange requests must be made within 7 days of delivery.
- Items must be unused, with original tags and packaging intact.
- Return shipping costs may be the customer’s responsibility unless the item was defective or incorrect.
Not Eligible for Return:
- Items bought during sale or clearance
- Accessories and innerwear (for hygiene reasons)
- Customized Twixie Packs
Refunds
- Approved returns are refunded to your original payment method within 10–15 business days.
- COD orders are refunded as store credit only.
✉️ Need Help?
If you have any questions, feel free to reach out:
📧 Email: support@mytwixie.com
📱 WhatsApp/Call: +91 870 009 7458
🕐 Support Hours: Mon–Sat, 10 AM – 6 PM IST
